Mira Coluccio redefines patient care
Mira Coluccio often goes above and beyond her duties as office and business manager for Dr. Douglas Ousterhout, and works diligently to provide patients with everything they need for healthy recovery. One example of Coluccio’s passion for her patients comes from the blog of Dr. Becky, a patient who received Facial Feminization Surgery from Dr. Ousterhout in San Francisco over a two year period.
After one of her treatments with Dr. Ousterhout, Dr. Becky situated herself at a condo in downtown San Francisco. Dr. Becky was receiving treatment before the creation of Cocoon House, a special rooming area created by Coluccio and Dr. Ousterhout, designed to help their patients acclimate after surgery by giving them a safe, comfortable setting to heal and recover, under the supervision of helpful professionals who ensure they are properly cared for.
Unfortunately for Dr. Becky, she did not know San Francisco as well as she thought, and became lost while trying to take a train for a follow up visit with Dr. Ousterhout. Dr. Becky left the train station after realizing she had journeyed in the wrong direction. Believing she could simply walk to the medical office, she began a hike that completely drained a body that was still weak after the highly strenuous surgery.
As Dr. Becky began walking in the unfamiliar neighborhoods she became so tired and distraught that she could no longer move on, and on the verge of collapse and surrounded by strangers, she called Coluccio.
Coluccio quickly stopped what she was doing and drove right over to Becky, picking her up within ten minutes of the original call. This is just one sample of the kindness that Coluccio brings to Dr. Ousterhout patients, ensuring that they have a safety net to catch them as they struggle through the difficult waves of FFS surgery.
Having Coluccio manage the office and business events in Ousterhout’s office allows the doctor to focus on his surgery techniques while his trusted partner takes care of extra patient needs. Coluccio provides the necessary supplies to patients as well; supplies that would go overlooked if someone didn’t have a keen connection to her patients desires as well as expert experience with this rare type of surgery. Coluccio provides special children size tooth brushes for patients, because it is important for them to clean their teeth after meals to avoid infections after the surgery, and Coluccio found that normal tooth brushes hurt patients faces by stretching the sensitive mouth areas too wide, prompting her to provide children’s tooth brushes.
Coluccio helps patients work on logistics and planning prior too and after surgery, helping them take the next step into their normal lives. It is difficult to adjust to a new world after such life changing surgery, and Dr. Ousterhout can’t take up all his time helping his patients decide how to live, but Coluccio patiently works on these matters and provides an important and necessary link for the patients to grab.
Aside from interacting with all patients and making sure their lives move on correctly, Coluccio’s work with the overall managerial side of the medical office keeps Dr. Ousterhout in business. Coluccio is truly an integral part of Dr. Ousterhout’s incredible surgery practice, and countless patients owe the success of their new lives to Coluccio’s incredible levels of patient care.